Prosperity Health Namibia

My work for GemHealth and Napotel was predominantly B2C communication to members in the form of emails, letters and 160 character-limit SMS messages.

I was also responsible for proofreading and editing the Board Meeting minutes.

For the administrator, I assisted in B2B communication with health service providers with regard to administrative processes such as claims submissions, as well as NAMFISA (Namibia Financial Institutions Supervisory Authority) compliance.